The hotel is conveniently located near hiking trails, the airport, a supermarket, a bank, and ski rental and ski school facilities.

Excellent service and convenient parking. The rooms are quite spacious and the staff here is the first to actually lend a helping hand. 😊

brand-new and large rooms especially on the second level are accompanied by excellent service.

The hotel's location near the slopes and ski lifts at Stara Planina was perfect for a ski trip. I appreciated getting a complimentary upgrade to a queen room with a terrace or French balcony. The inclusion of a hairdryer in the room was a nice bonus.

We had a wonderful stay at a hotel nestled in the picturesque mountains. The room was clean and spacious, with a comfortable bed. Despite a minor issue with the baby cot, the staff quickly resolved it and ensured our comfort. The location next to the gondola was perfect for exploring the area. The food at the hotel was delicious, offering a variety of options. we had a great experience and would recommend this hotel for a family holiday.

Located in an area of wild beauty, this hotel offers various entertainment options for families with children. The food is diverse and tasty, while the staff is accommodating even to the smallest guests. One of the highlights is the impressive spa with great facilities. The rooms are comfortable and equipped with necessary amenities, including a well-maintained bathroom.

Some aspects of the hotel need refreshing, such as fresh paint in some areas.

I recently had the pleasure of staying at this luxurious 4-star hotel and I must say, it exceeded all my expectations! The location of this place is simply perfect - nestled right in the middle of the ski slopes, it offers unparalleled convenience for avid skiers like myself. The stunning natural surroundings also provide plenty of hiking trails, allowing guests to enjoy the beauty of nature in both winter and summer seasons. The room service and housekeeping were exceptional, ensuring that everything was always clean and in top-notch condition. The hotel also offers a wide range of amenities, including shops, laundry services, and airport shuttle, making my stay here absolutely hassle-free.

This hotel is a true gem and I would highly recommend it to everyone.

The hotel we stayed at in the mountains had a great view of the stunning nature around us. The rooms were spacious and clean, and the staff were very friendly. We especially enjoyed the food, which had a variety of cuisines to choose from. Another highlight was the spa, which had a swimming pool, sauna, and Jacuzzi.

The hotel can get crowded at times, especially when large groups are present. The indoor swimming pool was too small and congested when we visited.

Our New Year experience was fantastic! the complementary champagne bottle and tasty chocolates were a delightful surprise that made the celebration even more special. the hotel's location is unbeatable, with breathtaking views of the surrounding mountains and convenient access to hiking trails. We truly enjoyed the spa facilities, especially the hot tub, which was perfect after a day of outdoor activities.

The room's heating system struggled to keep up with the freezing temperatures outside, making it a bit uncomfortable at times. the bed pillows were too soft for our liking, which made it hard to get a good night's sleep.

Great staff, beautiful view, excellent food, perfect for trekking, family-friendly.

There was nothing I didn't like.

We had an amazing stay at this hotel. Best aspects were the great staff, child-friendly amenities, tasty food, and convenient location. The rooms were clean and spacious, with comfortable beds. The hotel offered a playroom and animators, making it a perfect choice for families with children. Additionally, the swimming pool and spa were clean and refreshing. We were delighted to find the ski gondola nearby, and the hotel provided a free ski locker. The food was varied and delicious, with options for everyone.

Nothing negative to say.